Refund policy

We accept returns within 14 days of delivery.

To be eligible for a return, your item must be unused, unwashed, in its original condition, and in its original packaging. To start a return, contact us at support@nidoandyou.com with your order number.

If your return is accepted, we will send instructions for returning your item. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Once we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method.

Nido is a baby product. For hygiene and safety reasons, we cannot accept returns of used, washed, damaged, or incomplete items unless required by law.

This does not affect your statutory consumer rights.